Refund and Returns Policy

Refund & Return Policy

Effective Date: [24 july 2026]

Welcome to ARAFI HUB. Customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which products purchased from www.arafihub.store may be returned, exchanged, or refunded.

By placing an order on our website, you agree to the terms of this policy.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or broken upon delivery.

  • You receive the wrong product.

  • The product is missing parts or accessories.

  • The product is significantly different from the description on our website.

To be eligible for a return, the item must:

  • Be returned within 7 days of receiving your order.

  • Be unused and in its original condition.

  • Include the original packaging, accessories, manuals, and invoice (if available).

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or incorrect:

  • Opened or used cosmetics and beauty products

  • Seeds that have been opened or planted

  • Personal care items

  • Gift cards

  • Downloadable digital products

  • Clearance or final sale items

3. Refund Policy

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days using the original payment method whenever possible.

Shipping charges are generally non-refundable unless the return is due to our mistake (such as sending the wrong or defective item).

4. Exchange Policy

We offer replacements or exchanges if:

  • You received the wrong item.

  • The product arrived damaged.

  • The product has a manufacturing defect.

Replacement requests must be submitted within 7 days after delivery.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number

  • Clear photos of the product

  • Photos of the package

  • A brief description of the issue

This helps us process your request more quickly.

6. Return Shipping

If the return is due to our error (wrong, defective, or damaged product), ARAFI HUB will cover the return shipping cost.

If the return is due to a change of mind or another customer-related reason, the customer is responsible for the return shipping costs.

7. Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.

8. Refused Deliveries

If a customer refuses delivery without a valid reason, the original shipping charges and any return shipping costs may be deducted from the refund amount.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us with:

  • Your Full Name

  • Order Number

  • Reason for the request

  • Photos (if applicable)

Email: 20md.torikul.islam02@gmail.com

10. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

ARAFI HUB

Website: www.arafihub.store

Email: 20md.torikul.islam02@gmail.com

Thank you for shopping with ARAFI HUB. We appreciate your trust and are committed to providing quality products and excellent customer service.